Terms and Conditions

Welcome to Exceptional Wanders
Travel and Tours

These terms and conditions outline the rules and regulations for the use of Exceptional Wanders Travel and Tours’ website and use of its service, unless otherwise specified in the individual customer contract.

has a registered business address of:
125 Malabag Street, Barangay Toledo
Silang, Cavite 4118 PH

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Exceptional Wanders Travel and Tours’ website if you do not accept all the terms and conditions stated on this page.


The following terminologies apply to these Terms and Conditions, Privacy Policy, Disclaimer Notice and any or all Agreements:

  • “Client”, “You”, and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
  • “The Company”, “Ourselves”, “We”, “Our”, and “Us”, refers to our Company.
  • “Party”, “Parties”, or “Us”, refers to both the client and ourselves, or either the client or ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner. Meetings may be conducted by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services or products, in accordance with and subject to, prevailing law of HKSAR.

Any use of the above terminology or other words in the singular, plural, capitalisation, and/or he/she or they, are taken as interchangeable, and therefore, as referring to same.


We employ the use of cookies. By using Exceptional Wanders’ website, you consent in accordance with Exceptional Wanders’ Privacy Policy.

Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of that area and ease of use for the people visiting. Some of our affiliate or advertising partners may also use cookies. 


Unless otherwise stated, Exceptional Wanders Travel and Tours and/or it’s licensors own the intellectual property rights for all material on Exceptional Wanders Travel and Tours. All intellectual property rights are reserved. You may view and/or print pages from https://www.exceptionalwanders.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://www.exceptionalwanders.com
  2. Sell, rent or sub-license material from https://www.exceptionalwanders.com
  3. Reproduce, duplicate or copy material from https://www.exceptionalwanders.com

Redistribute content from Exceptional Wanders Travel and Tours (unless content is specifically made for redistribution).

Hyperlinking to our Content

  1. The following organizations may link to our Website without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    5. System-wide Accredited Businesses, except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.
  1. These organizations may link to our home page, to publications or to other Website information so long as the link:
    (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, Departments of Tourism, international travel and tourism organizations and/or associations, and World Tourism Organization;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Exceptional Wanders Travel and Tours; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@exceptionalwanders.com.
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Exceptional Wanders Travel and Tours’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Reservation of Rights

Exceptional Wanders Travel and Tours reserve the right at any time and its sole discretion to request that you remove all links of any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link t our website, you agree to be bound to and abide by these linking terms and conditions. 

Removal of Links From our Website

If you find any link on our website or any linked website objectionable or any reason, you may contact us about this. We will consider requests to remove links, but will have no obligation to do so or to respond directly to you. 

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant it completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. 

Content Liability

We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage to any nature.

Credit & Contact Information

This Terms and conditions page was created at termsandconditionstemplate.com generator. If you have any queries regarding any of our terms, please contact us.

Booking Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Exceptional Wanders Travel and Tours’ website and use of its service, unless otherwise specified in the individual customer contract.

Making Your Holiday

A booking will exist when we issue our confirmation invoice. 

Payment and/or Initial Deposit

Upon confirmation of booking, 100% payment are required for any airfares, for land arrangement you must pay a deposit of 20% and full payment should be made two (2) months before the travel date. 

  • Payment can be made via bank transfer or through credit cards (American Express, VISA, or MasterCard).

Cancellation or Amendment

  1. For any cancellation or amendment, request must be sent to us in writing by you or any member of your party and will not take effect until the document was received and acknowledged.
  2. After our confirmation invoice has been issued and you wish to change your travel arrangements in any way, we will do our best effort to make the necessary adjustments. However, it may not always be possible. 
    Any request for changes must be made in writing by the person who made the booking. Please be advised that any changes made by the client will incur a fee of HK$1,000 per person per transaction after full payment has been received. Additional fees applied may include price differences from airline/hotel/supplier booking adjustments.


If your holiday is cancelled due to unavoidable circumstances, you can either request for a refund or accept an alternative holiday we offer.
  • Refunds are subject to the refund policies of hotel, airline, and other suppliers.
  • Once travel has begun, there will be no refunds for any unused nor partially used travel component for any reason.
Notice Received Amount of Refund
60 days or more before departure 75% of amount paid
30 days to less than 60 days before departure 50% of amount paid
Less than 30 days before departure No refund

No-Show and Name Changes

In case of a no-show customer for a booked service(s), penalty charges may be applied or may not be refunded for other services. 

In case of name changes for flights, such will be subject to airline fees. We, at Exceptional Wanders Travel and Tours, reserve the right to charge an additional HK$400 handling fee per name change.

Other Changes in Prices or Itinerary

Exceptional Wanders Travel and Tours reserves the right to adjust holiday prices as circumstances warrant after you’ve booked your holiday. 

Passport, Visa, Immigration Requirements, and Vaccination

Make sure that your passport is valid for at least six (6) months during your travel period. You are responsible in preparing your  passport, visa and other immigration requirements which should be confirmed with your relevant Embassies and/or Consulates. 

We do not accept responsibility for travel inconveniences caused by your failure to comply with any visa or immigration requirements. 

It is also the client’s responsibility to undergo vaccinations and/or other health precautionary measures prior to traveling. 

Travel Insurance

We highly recommend that you purchase travel insurance that covers trip cancellation, medical and baggage insurance. Exceptional Wanders Travel and Tours will not be liable for any loss or inconveniences cause by the client’s failure to secure and be covered by travel insurance. 


Exceptional Wanders Travel and Tours is only responsible for reserving the items listed in the reservation details sent to the client. The suppliers providing transportation, sightseeing arrangements, tours, excursions, and accommodations (from here on referred to as “Suppliers”) for the holiday are independent contractors and are not agents, affiliates, or representatives of Exceptional Wanders Travel and Tours. 

Any use of the Exceptional Wanders Travel and Tours name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision, or control by the company. All documentation, receipts, and tickets issued are subject to the terms and conditions specific to the Supplier. By utilizing the services of the Suppliers, you agree that Exceptional Wanders Travel and Tours shall not be liable for: 

  1. any accident, loss, injury, or damage to you or to those travelling with you in connection to any accommodations, transportation, or other services. It includes damages resulting directly or indirectly from any occurrences or conditions including, but not limited to, negligence, vehicular defects, equipment malfunction, strikes, “Acts of God”, riots, terrorist acts or threats, wars, acts of governmental authority, theft, delays, weather conditions, environmental conditions, bankruptcy, cancellations, or changes in itineraries or schedules, or
  2. loss or damage to property or injury to persons, caused by reasons of any act or omission, intentional, negligence, or otherwise, by such third-party Suppliers.  

The customer contract used by the airline, when issued, constitutes the sole agreement between you and the airline. In the unlikely event that the services or accommodations are not available as stated, due to reasons beyond Exceptional Wanders Travel and Tours control, efforts will be made to provide services and/or accommodations of equal standard and quality. If there is any reason to complain, please notify the Supplier concerned promptly so that the problem may be corrected and resolved at the earliest possible opportunity. If you remain dissatisfied afterwards, please email or call us as soon as possible. Should you wish to take the matter further at the end of your holiday, please contact Exceptional Wanders Travel and Tours in writing or by email within thirty (30) days upon your return regarding service-related disputes. 

Limitation of Liability

By making a reservation, the client acknowledges that Exceptional Wanders Travel and Tours, in all events, shall not be liable for any incidental or consequential damages and that the sole extent of the Company’s liability, if any, shall never exceed the amount actually paid by the client to Exceptional Wanders Travel and Tours. 

These Terms and Conditions of Service are subject to change at any time at the discretion of Exceptional Wanders Travel and Tours without prior notice. Any disputes arising out of any travel services offered shall be subject to the laws of the HKSAR.